FAQs - frequently asked question

How do I place an order?

To place an order, browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Why does my garment smell like vinegar?

The vinegar-like smell comes from the printing process used for custom apparel. A fixation agent is applied to help the ink bond with the fabric, ensuring vibrant and long-lasting prints. This odor is harmless and will disappear after washing.


How to properly wash your garment and remove the vinegar odor:

1. Wash Before Wearing – A single wash will usually remove the smell.

2. Use Cold Water – Wash in cold water on a gentle cycle to preserve the print.

3. Mild Detergent Only – Avoid harsh chemicals or bleach, which can damage the design.

4. Add White Vinegar or Baking Soda (Optional) – Adding ½ cup of white vinegar or 1 tablespoon of baking soda to the wash can help neutralize odors.

5. Air Dry or Low Heat – Air drying is best, but if using a dryer, set it to low heat to prevent fading or cracking of the print.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed or canceled.

Where do you ship to?

We ship to addresses within the United States. We do not currently offer international shipping.

How long does shipping take?

Shipping times vary based on the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

What should I do if my order is delayed?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

What is your return policy?

If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and in the same condition you received them.

How do I initiate a return?

To initiate a return, please contact us at  [email protected] . We will provide you with a return authorization number and instructions on how to return your item.

Who pays for return shipping?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

How long does it take to receive a refund?

Once we receive the defect or damaged images of your item(s), we will inspect it and notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days OR send you a replacement item promptly..

Can I exchange an item?

Yes, if you need to exchange an item for a different size or color, please contact us at [email protected] . We will process the exchange once we receive the original item.

How can I contact customer service?

You can reach our customer service team at [email protected].

What are your customer service hours?

Our customer service team is available Monday through Friday from 9 AM to 5 PM EST.

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